Privacy Policy
Our Commitment to Your Privacy
ACSIS Ltd (Australian Consulting Surveyors Insurance Society) respects your privacy and is committed to protecting the personal information you share with us.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in the way we collect, use, disclose, and manage personal information.
This statement explains how ACSIS handles personal information collected from members, clients, and website visitors.
1. Who We Are
ACSIS Ltd is a professional, member-based association that facilitates insurance and risk management solutions for surveyors and related professions across Australia. We act as an intermediary between our members and selected insurers or brokers to provide access to tailored insurance products and related support services.
Personal information is gathered by ACSIS staff and representatives — including the General Manager and authorised personnel — solely for the purpose of facilitating insurance placements and related services on behalf of members.
2. What Information We Collect
We may collect personal and business information including (but not limited to):
- Contact details (name, email address, phone number, postal address)
- Business details (trading name, ABN, entity structure, turnover, staff numbers)
- Professional qualifications, registration details, and association memberships
- Claims history and insurance information
- Financial details relevant to insurance applications or renewals
- Any other information necessary to provide our services
We only collect information that is necessary to perform our functions or comply with regulatory requirements.
3. How We Collect Information
We collect information directly from you through:
- Membership applications or renewals
- Insurance proposal forms and supporting documents
- Email correspondence or phone conversations
- Online forms submitted via our website
- In-person meetings, events, or training sessions
We may also receive information indirectly through your nominated broker, insurer, or industry partner where necessary to complete or manage your insurance arrangements.
4. How We Use Your Information
ACSIS uses personal information to:
- Facilitate insurance products and services for members
- Assist with policy applications, renewals, and claims
- Provide risk management training, resources, and communications
- Manage memberships and maintain accurate records
- Meet our legal and regulatory obligations
- Communicate relevant updates, industry news, and educational opportunities
Personal information is only shared with insurers, underwriters, brokers, or other trusted partners involved in the provision of services to ACSIS members — and only where necessary for that purpose.
5. Disclosure of Information
We may disclose personal information to:
- Insurers and underwriting agencies involved in your cover
- Insurance brokers or consultants engaged by ACSIS to facilitate policies
- Legal and claims service providers when managing claims or disputes
- Professional associations such as Consulting Surveyors National (CSN) for Professional Standards Scheme administration
- Regulatory bodies or law enforcement agencies where required by law
Personal information will not be sold, traded, or disclosed to unauthorised third parties.
6. How We Store and Protect Your Information
ACSIS takes all reasonable steps to protect your information from misuse, loss, or unauthorised access.
Data is stored securely in password-protected systems, and access is restricted to authorised personnel only.
Information is retained for as long as necessary to fulfil our obligations under insurance, financial, and legal requirements. When no longer required, information is securely destroyed or de-identified.
7. Overseas Disclosure
Where ACSIS engages with insurers or service providers that operate internationally, we may disclose personal information outside Australia — but only where the recipient is subject to comparable privacy protections under Australian law.
8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated. Requests can be made by contacting us here.
9. Website and Cookies
Our website may use cookies or tracking tools to monitor performance and improve user experience. These tools do not personally identify users but help us analyse website usage and engagement.
You can disable cookies in your browser settings if you prefer not to share usage data.
10. Changes to This Policy
This Privacy Policy may be updated periodically to reflect changes in legislation or business practices.
The most recent version will always be available on our website at www.acsis.com.au.
11. Contact Us
If you have any questions, concerns, or complaints regarding privacy or data handling, please contact us here.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.